Privacy Policy

Welcome to Seltron Finance Ltd. ("Company", "we", "us", or "our"). We are a Non-Banking Financial Company (NBFC) registered with the Reserve Bank of India (RBI).

We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and financial information when you visit our official website (the "Site") or use our services.

By accessing our Site or applying for our financial products/services, you expressly consent to the collection, storage, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

To provide you with our financial services, loans, and credit assessments, we may collect the following categories of information:

• Personal Identity Information: Name, date of birth, gender, marital status, photograph, and biometric data (where permitted by law).
• Contact Information: Email address, phone number, residential address, and permanent address.
• Government-Issued Identifiers (KYC Documents): PAN Card, Aadhaar Card, Passport, Voter ID, or Driving License (in compliance with RBI KYC norms).
• Financial & Employment Data: Bank account statements, income details, salary slips, credit scores, employment history, and tax returns.
• Technical & Usage Data: IP address, browser type, device details, operating system, and data collected via cookies when you browse our Site.

Note: We do not scrape or unauthorizedly access your personal contacts, SMS logs, or media files from your mobile devices through this website.

2. Purpose and Legal Basis for Processing

We process your data strictly under the legal framework of the Digital Personal Data Protection (DPDP) Act and RBI regulations for the following purposes:

• KYC Verification: To verify your identity and eligibility for financial products as mandated by the RBI.
• Credit Assessment: To evaluate your creditworthiness, underwriting, and loan eligibility.
• Service Delivery: To process loan applications, disburse funds, and manage repayments/collections.
• Customer Support: To respond to your queries, resolve grievances, and send important service alerts.
• Compliance & Legal: To detect and prevent fraud, money laundering (AML), and comply with judicial or regulatory orders.

3. How We Share Your Information

As a regulated NBFC, we may share your information with trusted third parties under strict confidentiality agreements:

• Credit Bureaus: We share credit information with credit information companies (e.g., CIBIL, Experian, CRIF High Mark) as required by law.
• Service Providers: Cloud hosting, payment gateways, e-NACH/NACH processing partners, and KYC verification agencies.
• Regulators and Authorities: The Reserve Bank of India (RBI), tax authorities, law enforcement, or statutory bodies when legally mandated.
• Financial Partners: Co-lending banks or financial institutions we partner with to offer joint products.

We never sell, rent, or trade your personal information to third parties for marketing or promotional purposes.

4. Data Security

We implement robust technical and organizational security measures to protect your sensitive financial and personal data. We utilize SSL/TLS encryption for data transmission. Access to your data is strictly restricted to authorized employees and partners on a "need-to-know" basis. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as long as required by RBI regulations, tax laws, and anti-money laundering (AML) guidelines (which typically require keeping customer records for at least 5 years after the business relationship ends).

6. Your Rights (DPDP Act Compliance)

Under the Digital Personal Data Protection Act, you have the following rights regarding your data:

• Right to Access & Review: You can request details about what personal data we hold about you.
• Right to Correction/Erasure: You can ask us to update inaccurate data or delete your data (subject to RBI retention mandates; we cannot delete data if a loan is active or required for regulatory audits).
• Right to Withdraw Consent: You may withdraw your consent for future data processing, which may result in our inability to provide services to you.

7. Cookies

Our website uses cookies to enhance user experience, analyze site traffic, and optimize our loan application funnel. You can choose to disable cookies through your browser settings, though some features of the Site may not function properly as a result.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

9. Grievance Redressal Officer

In accordance with the RBI guidelines and the DPDP Act, if you have any questions, concerns, or grievances regarding this Privacy Policy or your data, please contact our designated Grievance Redressal Officer: